F.A.Q.

1. Order Status

1.1 Has my order shipped?

Click the "My Account / Orders" link at the top right hand side of our site to check your orders status.

1.2 How do I track my order?

Click the "My Account / Orders" link at the top right hand side of our site to track your order.

1.3 My order never arrived.

Click the "My Account / Orders" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

1.4 When will my backorder arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

2. My Account

2.1 How do I create an account?

1) Click the "Create An Account" link at the bottom right side of our site.

2) Enter your email address.

3) Click "Continue".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

2.2 How do I edit my account information?

Click the "My Account" link at the top right hand side of our site to edit your account information.

2.3 How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

2.4 How do I return my product?

Please click here for more information on returning an item.

2.5 I received the wrong product.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

2.6 What is your return policy?

Please see our return policy.

2.7 When will my order ship?

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Orders" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

3. International Shipping

3.1 Do you ship to my country?

We currently ship to the United States. We do not currently ship to other countries.

If you are interested in specific products to ship to your country, please contact us using our contact us link. We will respond quickly.

3.2 What are my payment choices?

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

3.3 When will my order ship and what are my shipping charges?

3.4 What is the return policy?

Please see our return policy.

4. Guarantees

4.1 Low Price Guarantee

It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!

4.2 Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

4.3 Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

5. Additional Support

How do I contact you?

Please click here for our company contact information.

Our Physical contact information is:

Trade name: JUXIPART

Phone number: +86 159 3082 3362

Street: Da Qing Xi Lu Xiang Xie Li Du Bei Qu 7-2-1801

City: Hengshui

Province: Hebei

Country: China

ZIP: 053000

Hours of operation Monday - Friday9:00 am - 6:00 pm CST.

F.A.Q.

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